Refund Policy

At JoSté Candles, every product is handcrafted in small batches with care, intention, and luxury. Because of the artisanal nature of our products, we maintain a clear and fair return policy to ensure quality and safety for all customers.

Eligibility for Returns

We accept returns only for items that arrive:

Damaged
Defective
Incorrect

We do not accept returns for:

Scent preferences
Used candles
Custom or personalized items
Sale or clearance items

How to Report an Issue

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Include the following:

Your order number
Photos of the product and packaging
A brief description of the issue

This helps us resolve your concern quickly and fairly.