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Shipping Policy

At JoSté Candles, every order is prepared with care, accuracy, and intention. Please review our shipping guidelines below to understand how your order is processed and delivered.

Processing Time

Orders are typically processed within 3–5 business days. During holidays, sales, or high‑volume periods, processing times may be slightly longer.

Shipping Carriers

We ship exclusively through trusted carriers: USPS, UPS, and FedEx.

Available shipping options and rates will appear at checkout.

Delivery Estimates

Delivery times vary based on your location and the carrier selected. Once your package has been transferred to the carrier, JoSté Candles is not responsible for delays caused by weather, carrier volume, or other external factors.

Tracking Information

A tracking number will be emailed once your order has shipped. Please allow up to 24 hours for tracking updates to appear.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located:

  • Check with neighbors or household members

  • Verify the shipping address entered at checkout

  • Contact the carrier directly for assistance

​

JoSté Candles is not responsible for lost or stolen packages but will assist you in navigating next steps.

At JoSté Candles, every order is prepared with care, accuracy, and intention. Please review our shipping guidelines below to understand how your order is processed and delivered.

Processing Time

Orders are typically processed within 3–5 business days. During holidays, sales, or high‑volume periods, processing times may be slightly longer.

Shipping Carriers

We ship exclusively through trusted carriers: USPS, UPS, and FedEx.

Available shipping options and rates will appear at checkout.

Delivery Estimates

Delivery times vary based on your location and the carrier selected. Once your package has been transferred to the carrier, JoSté Candles is not responsible for delays caused by weather, carrier volume, or other external factors.

Tracking Information

A tracking number will be emailed once your order has shipped. Please allow up to 24 hours for tracking updates to appear.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located:

  • Check with neighbors or household members

  • Verify the shipping address entered at checkout

  • Contact the carrier directly for assistance

JoSté Candles is not responsible for lost or stolen packages but will assist you in navigating next steps.

Effective Date: January 1, 2026

At JoSté Candles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our brand.

1. Information We Collect

We may collect the following types of information:

  • Personal details — name, email address, phone number, billing and shipping address

  • Order information — products purchased, order history, preferences

  • Payment data — processed securely through third‑party providers (we do not store card numbers)

  • Technical data — IP address, browser type, device information, pages visited

  • Marketing preferences — email engagement, opt‑in activity

2. How We Use Your Information

Your information allows us to provide a smooth and personalized shopping experience. We use it to:

  • Process and fulfill orders

  • Provide order updates and customer support

  • Send promotional emails (only if you opt in)

  • Improve website performance and user experience

  • Prevent fraud and maintain security

  • Comply with legal and tax requirements

3. Sharing Your Information

We do not sell your personal information.

We may share limited data with trusted service providers who help operate our business:

  • Shipping carriers

  • Payment processors

  • Email marketing platforms

  • Analytics tools

These partners only receive the information necessary to perform their services.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences

  • Improve site functionality

  • Analyze browsing behavior

  • Personalize your shopping experience

You may disable cookies in your browser settings, but some features may not work fully.

5. Data Security

We use industry‑standard security measures to protect your information. While no system is completely secure, we take every reasonable step to safeguard your data.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold

  • Request corrections or updates

  • Request deletion of your information

  • Opt out of marketing communications

To exercise these rights, contact us at support@jostecandles.com.

7. Children’s Privacy

We do not knowingly collect information from children under 13. If such information is discovered, it will be deleted promptly.

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

9. Contact Us

For questions about this Privacy Policy or your personal information, contact us at: support@jostecandles.com

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